Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure

B) Service Operations should maintain a balance between an internal IT view and an external business view

C) IT Operations does not take an internal or external view as they execute processes defined by Service Design

D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services

View Answer
Option – B.