Which of the following statements BEST describes the role of Communication during Service Operation?

A) Communication is a separate process that needs to be defined and executed with Service Operation

B) Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle

C) Communication is more important in Service Operation than in any other stage of the Service Lifecycle

D) Communication is defined as part of all processes and is executed in Service Operation

View Answer
Option – B.

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